Returns & Refunds Policy

Saltbreak Surf

This Returns & Refunds Policy forms part of the Saltbreak Surf Terms of Service and should be read together with them. By placing an order on our website, you agree to this policy.

1. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

You are entitled to a refund, replacement, or repair if a product:

  • Is faulty or defective

  • Is not as described

  • Is not fit for its intended purpose

Nothing in this policy excludes, restricts, or modifies any rights or remedies available to you under the Australian Consumer Law.

2. Faulty, Damaged, or Incorrect Items

If you receive a product that is faulty, damaged, or not what you ordered, please contact us within a reasonable time after delivery.

To help us assess the issue, we may request:

  • Your order number

  • A description of the issue

  • Photos or other evidence

Once the issue is confirmed, we will arrange a refund, replacement, or repair in accordance with the Australian Consumer Law, at no additional cost to you.

3. Change of Mind Returns

We do not have to provide refunds or exchanges for change-of-mind purchases, including but not limited to:

  • Incorrect size or fit

  • Incorrect colour

  • You no longer want the item

At our discretion, we may accept a change-of-mind return if:

  • The item is unused, unworn, and in original condition

  • Original tags and packaging are intact

  • The return request is made within a reasonable timeframe

  • Return shipping costs are paid by the customer

Original shipping fees are non-refundable.

4. Sale and Discounted Items

Unless required by law:

  • Sale, clearance, or discounted items are final sale

  • No refunds or exchanges are offered for change of mind

This does not affect your rights under the Australian Consumer Law if an item is faulty.

5. Return Process

All returns must be approved before being sent back.

To request a return, please contact us at: saltbreaksurf@gmail.com

Include:

  • Your order number

  • Reason for return

  • Photos if the item is faulty or damaged

Return instructions and the return address will be provided once your request is approved. Items returned without prior approval may not be accepted.

6. Refunds

  • Approved refunds will be issued to the original payment method

  • Refunds will be processed within a reasonable time after we receive and inspect the returned item

  • Processing times may vary depending on your bank or payment provider

7. Exchanges

Exchanges are subject to product availability. If an exchange is not available, a refund or store credit may be offered, in line with this policy and the Australian Consumer Law.

8. Limitation

To the extent permitted by law, Saltbreak Surf’s liability in relation to returned goods is limited to:

  • Replacing the goods, or

  • Refunding the purchase price

This clause does not apply where liability cannot be limited under the Australian Consumer Law.

9. Contact

If you have any questions about this Returns & Refunds Policy, please contact us at:

Saltbreak Surf
Email: saltbreaksurf@gmail.com